Refund Policy
Last updated 27 July 2026
Subscriptions
Plans are billed in advance for the stated period. Your subscription gives access to the features listed on the plan until its expiry date.
Cancellation
You may stop using the service at any time. Cancelling prevents future renewals; access continues until the current period ends.
Refunds
If the service is materially unavailable for an extended period due to a fault on our side, contact us within [NUMBER] days and we will review a pro-rata refund for the affected period. Refunds are not generally issued for unused time on an active subscription, or where access was available but unused.
Failed or duplicate payments
If you were charged twice or charged without receiving access, email [SUPPORT EMAIL] with the transaction ID. Verified duplicate charges are refunded in full to the original payment method.
Processing time
Approved refunds are returned to the original payment method. bKash and card refunds typically take [NUMBER] working days to appear, depending on the provider.